Job Opportunity with UnitedHealth Group

Vice President, Behavioral Health Experience Officer


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As the Behavioral Health Experience Officer, you represent the voice of our Members, Providers, and Clients for a $4B and growing book of business. You will define and drive the execution of the Behavioral Health Experience strategy for all lines of business. You will oversee strategy development and execution in order to meet the strategic objectives of Health Plans, Providers, Clients, and Behavioral Health business leaders. You will span direct oversight as well as shared service models for delivery teams. You will establish and drive the framework through which our teams build and nurture collaborative relationships with external and internal stakeholders in order to impact millions of lives and helps make the health care system better for everyone.

  • Define and oversee the execution of the Behavioral Health Experience strategy for Members, Providers, and Clients across all lines of business to support the Enterprise NPS objective
  • Drive cross enterprise collaboration in formulating strategies, roadmaps, and better integrating Member/Provider/Client interactions
  • Directly oversee the Provider Relations team (150+) who deliver the full range of Behavioral Health provider relations and service interactions. Thus includes; managing provider relationships in accordance with contracts, resolving provider issues, promoting use of physician portal and soliciting future service enhancements, as well as overseeing training & development of external provider education programs
  • Directly oversee Provider Communications function and leverage it as a strategic enabler to drive staff and culture development and build differentiated relationships with our Providers
  • Build relationships directly with key Providers, Health Plan leaders, and Clients to develop strategic partnerships, facilitate innovation, and drive business growth
  • Serve as Business Executive for investments in Provider/Member and Client experience managing capital spend of $5MM+ annually
  • Develop market level strategies and plans to support complex Health Plan programs based on market, state, and client requirements across all lines of business
  • Own decisions and act quickly and effectively to drive forward progress most likely to impact entire functions and/or strategic customers (internal or external)
  • Identify and resolve organizational, operational, and technical problems at a business unit level
  • Provide leadership to and be accountable for the performance and results through multiple layers of management and senior level professional staff
  • Bachelor’s degree, Advanced degree preferred
  • 7+ years of managerial oversight experience (150+ staff) within the Provider Network function, including Provider Relations & Provider Communications
  • 5+ years in defining and executing customer and provider NPS strategies at brand and transactional levels
  • Organizational agility to work across an enterprise matrix
  • 5+ years external client management experience including issue resolution
  • Ability to drive large scale initiatives
  • Demonstrated ability to grow teams and leaders
  • Up to 30% travel

Email contact@apresgroup.com once you have applied for any opportunities with UHG—we are your foot in the door!

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About UnitedHealth Group

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.