Senior Cisco VoIP Network Engineer

 The City and County of San Francisco (CCSF), Department of Technology (DT), is seeking an experienced VoIP/Telecommunications Engineer who will enhance our customer’s telephony experience by assisting in the planning, building, and running a resilient, scalable, and cost-effective Unified Communications’ system for CCSF through the Citywide VoIP Project.

DT’s VoIP/Telecommunications team has a long history of providing excellent service to the many departments around CCSF. The team possesses high-level Avaya and Cisco expertise, with experience in migrations, new implementations, upgrades, and ongoing support. The diversity in skillsets and experience is key to ensuring accurate and efficient support of our clients’ current environments, as well as vision and passion for the technology on the horizon.

In alignment with CCSF’s Telecom Modernization Program, the DT VoIP/Telecommunications team is hard at work to migrate our clients off many different, aging Avaya platforms, and onto a centralized and resilient Cisco Unified Communications infrastructure. We consider the unique needs of each of our clients and make our best efforts to meet their needs accordingly. In addition to regular communications, the team is also looking to centralize its many different contact center platforms into a centralized, Enterprise solution, capable of meeting the needs of all clients who need it.



  • Assist with the implementation and support of the Core VoIP System at City datacenters.
  • Support two SIP Trunks.
  • Assist the Telecom team with the support of all CCSF departments already utilizing DT’s Core VoIP system.
  • Assist with the support and maintenance of the City’s current Avaya infrastructure.
  • Assist with the migration of 100+ PBX systems to DT’s Core VoIP system.
  • Assist with the implementation and support of current/future Call Center implementations.
  • Assist with the City’s planned Collaboration implementation.
  • Mentor and assist in the training of junior engineers.
  • Related duties as assigned.
  • Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

 This role is not fully remote, but the incumbent may adopt a hybrid schedule with supervisor approval.

If hired, the incumbent must be a resident of California or relocate within 4 weeks.

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.gle/XKRhLXnaNF6Bhk4f9

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 



An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].


Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


 Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

  • Job security, pension, and robust retirement options
  • Competitive pay with consistent bi-yearly or yearly increases
  • Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
  • Generous paid time off, family leave, and more!
  • Diverse work environment in a diverse city
  • Union protections and representation
  • Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!