Cloud Endpoint Management Engineer
The Premier Support team at the Department of Technology provides enterprise class services to San Francisco City departments. We are a service-oriented and dynamic group consisting of 8 members with a focus on partnering with our clients to support their missions. Our services include Office 365, communications tool and services, Microsoft System Center/Endpoint Manager, Intune, Azure Virtual Desktop Infrastructure (VDI) and more.
We are seeking an experienced systems administrator with a strong background using services such as Azure Virtual Desktop, Microsoft SCCM and Intune to join our team of Support Engineers. This position will be responsible for supporting the Department of Technology’s VDI service, our client departments leveraging Azure VDI, and Endpoint management of both cloud and physical devices. Applicants are preferred to have prior experience working Azure virtual desktop environments, however experience managing other VDI platforms will also be considered.
Additional responsibilities include providing support for the City’s centralized SCCM and Intune platforms to all client departments. This includes all main facets of SCCM and Intune including application management, operating system deployment, updates management (including third party updates) and reporting. Responsibilities will also include maintaining the underlying infrastructure that supports SCCM and Intune. Applicants should have at least a familiarity with all areas of SCCM and Intune, including Co-Management, in addition to deeper knowledge in specific areas.
Responsibilities
- Supporting the City’s endpoint VDI infrastructure in Azure
- Onboarding departments to Azure Virtual Desktop
- Providing ongoing support to client departments using VDI
- Developing/deploying tools and scripts to facilitate system maintenance and administration as needed in various management platforms (AVD, SCCM, Intune)
- Supporting SCCM and Intune including infrastructure and cloud configurations
- Onboarding departments to various enterprise endpoint management services
- Providing ongoing support to clients leveraging our various services
- Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
Requirements
This role is not fully remote, but the incumbent may adopt a hybrid schedule with supervisor approval.
If hired, the incumbent must be a resident of California or relocate within 4 weeks.
IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.gle/3XWnvhKce8K5xZCKA
Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire.
Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience:
One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
About SAN FRANCISCO DEPARTMENT OF TECHNOLOGY
Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.
- Job security, pension, and robust retirement options
- Competitive pay with consistent bi-yearly or yearly increases
- Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
- Generous paid time off, family leave, and more!
- Diverse work environment in a diverse city
- Union protections and representation
- Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!
PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!
CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!
SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!
DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!
