We handle a full range of school/district and application needs from inbound inquiries to implementation and ongoing customer and technical support. In this role, you will develop a deep understanding of Clever’s product as well as the needs and challenges of Clever’s users. You’ll be working directly with customers, responding to a high volume of phone calls and emails to resolve technical problems, tackle implementation challenges and answer questions – all while ensuring customers are having a great experience with Clever!
We deliver fast, friendly, and extremely personalized support, so you’ll need to excel at working in a fast-paced, customer service environment with a great deal of autonomy. You’ll need to pick up new technology easily and be comfortable teaching others to understand, navigate, and use it too.
Timeline: June – September 2019
REQUIREMENTS
You should have:
- Passion for helping others: you’re a great listener, you work to deeply understand other people’s perspectives and actively think about how you can help them achieve their goals
- Positive attitude: naturally enthusiastic, you stay optimistic even when the going gets tough
- Excellent communication skills: you can translate complex information so it’s accessible to anyone
- Capacity to get technical: you pick up new technology quickly and love learning how things work
- Early Birds! We work with schools and that means early mornings — you are excited and invigorated to get up and get going
- Education Interest: You deeply believe in Clever’s mission — making it easy to bring great software to the classroom
- A desire to work in a diverse, highly collaborative team environment
ABOUT CLEVER
What Clever Offers
- A chance to revolutionize the way schools use technology
- Competitive salary from a well-funded, high-growth company
- Catered lunch, daily
- Unlimited Amazon.com credits for learning
- An incredible team of fun, bright coworkers
Please apply to: contact@apresgroup.com so we can be in touch with the hiring manager.
Good luck!
XO Team Après
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