Senior Technology Disaster Recovery/Resilience Specialist
The Technology Risk and Resilience Team is part of the Office of Cybersecurity located in the Department of Technology (DT) and is committed to preparing for disasters and any variety of incidents that may adversely impact the City’s Critical Technology Infrastructure and Systems. A critical element of our preparedness is the resilience of our IT systems through proper prevention and protection of these systems and their environments and the capability to quickly recover them when applications, systems, or infrastructure environments fail during and after a disaster.
In the Department of Technology, Office of Cybersecurity, the Senior Technology Resilience Engineer plays a key role in the preparation and execution of the Technology Disaster Recovery and Business Continuity/ Continuity of Operations Plans.
Responsibilities
- Work with City departments to plan, design, and test the resilience solutions for all critical City systems to support the citywide technology resilience program
- Conduct detailed Technology Risk assessment and Business Impact Analysis
- Review City departments completed Technology Risk and Business Impact Analysis for completeness
- Develop resilience reports that identify gaps and recommendations from Technology Risk assessment and Business Impact Analysis
- Maintains knowledge on the current and emerging developments/trends for IT Disaster Recovery technology and resilience solutions
- Collaborate with technical engineering teams to understand the evolving architectures to plan, design and test the resilience solutions
- Review and provide recommendations for client departments Technology Disaster recovery Plans and Business Continuity/ Continuity of Operations Plans
- Develop and maintain Business Continuity/ Continuity of Operations Plans for the department and each division
- Review the completeness of technology recovery plans and procedures for critical technology systems and applications for completeness
- Design, plan, coordinate and execute technology resilience test/exercise with recovery teams for all critical technology systems and applications
- Support natural, human-caused, and technology disaster/emergencies during the activations of the Emergency Operations Center/Department Operation Center
- Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
Requirements
How to qualify
Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience:
Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of cyber assurance-related platforms.
License and Certification:
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Desirable Qualifications:
- Completion of an Industry certification in BCP is preferred
- Completion of 2 to 3 years of working experience in IT System Infrastructure Disaster Recovery and Business Continuity Industry is required
- Knowledge and understanding of current Disaster Recovery planning techniques and technologies
- Experience in planning and executing technology recovery testing exercises for applications and related technologies/systems contained within enterprise data centers and Cloud platform
- Must have experience and demonstrated proficiency in BC/DR program execution, managing process change projects, and knowledge of the disaster recovery program lifecycle
- Possesses the ability to work independently
- Possesses applied communication and presentation skills
- Must be able to interact with technical, non-technical, and management staff
About SAN FRANCISCO DEPARTMENT OF TECHNOLOGY
Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.
- Job security, pension, and robust retirement options
- Competitive pay with consistent bi-yearly or yearly increases
- Generous paid time off, family leave, and more!
- Diverse work environment in a diverse city
- Union protections and representation
- Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!
PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!
CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!
SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!
DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!
