IT Project Manager


The Department of Technology is seeking an experienced IT Project Manager to manage an array of initiatives related to modernizing IT technology applications and infrastructure.

This is part of a portfolio of complex, high-risk, high-cost projects that meet the fast-growing business needs of the City. The program has numerous interdependencies, as it involves transitioning application workloads to modern solutions such as cloud computing, solving business problems with SAAS solutions, optimizing data centers, modernizing network, WiFi, and VoIP infrastructure, and ensuring top-notch Cyber security.

The IT Project Manager will collaborate with and lead matrixed teams from many disciplines, as these projects impact every aspect of IT technology.

This individual will be a self-starter, excellent communicator, outstanding motivator, a people leader, and deals well with ambiguity. Above all the person is expected to be a formidable collaborator across multiple technology and business stakeholders, leadership, vendor partners and team members.

The position requires proven experience to master and incorporate project and portfolio management best practices. This position requires previous experience on mission critical cross functional projects, as well as expert knowledge on project/program tools and methodologies (software and systems development lifecycle), metrics, stage gates, scheduling, financials, cost-benefits, continuous planning, resource supply/demand and processes.



  • Excellent verbal, written, organizational, presentation and interpersonal communications skills. Excellent listening skills;
  • Ability to present and explain complex information to diverse audiences, technical and non-technical;
  • Expert at establishing rapport, influencing others, building bridges, finding common ground, and gaining consensus;
  • Charismatic personality who speaks effectively, succinctly, and convincingly in public;
  • Demonstrate strong leadership and collaboration skills in a highly matrixed environment;
  • Keen ability to motivate project contributors and solicit their commitment to excellence;
  • Excellent change management and conflict resolution skills and ability to deliver alternatives when there are project delays;
  • Ensure project aligns with agreed-to strategies to achieve objectives;
  • Translate objectives into action and prioritize work;
  • Develop business cases and project charters;
  • Experience preparing critical path analysis, schedules, budgets, and staffing plans;
  • Proven track record in leading cross functional projects to successful outcomes that compel constituents to act;
  • Demonstrated track record of good decision making and exercising sound judgment;
  • Define project staffing needs and allocate them as required to reach project objectives;
  • Direct and evaluate the work of project staff;
  • Determine budgetary requirements to maintain the project, make recommendations on the annual budget, present to funding committees;
  • Prepare and present to leadership, committees, and client departments;
  • Maintain relationships and represent the project in contact with other City agencies;
  • Coach junior project staff where necessary;
  • Self-motivated, takes ownership, results-oriented, and detail-oriented;
  • Embraces working in a culture where receiving and providing feedback is valued;
  • Strong professional ethics, transparency, and accountability;
  • May be assigned as a Disaster Service Worker, as required.

A Bachelor’s Degree in Computer Science, Information Technology or other related field and two years of experience implementing and managing integrated information systems projects, OR
Six years of experience implementing and managing integrated information systems projects.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Four (4) years or more of verifiable experience as an IT professional, preferably as a Project or Program Manager, leading enterprise-wide IT projects within a large organization;
  • Four (4) years or more of experience with IT infrastructure such as network, VoIP, cloud hosting, data management, data centers, and cyber security;
  • Current Project Management Professional (PMP) from the Project Management Institute (PMI) and/or Agile/scrum master certification;
  • Understanding of system development life cycle, project and program management practices;
  • Self-starter, well-organized person, deals favorably with ambiguity;
  • Excellent at motivating teams;
  • Excellent at managing multiple tasks, activities, projects, and teams;
  • Ability to conduct a gap analysis;
  • Proven experience with large, complex, high-cost, multi-year, high-risk IT projects;
  • Experience with project financial principles & procurement environment. Draft RFPs and contracts, evaluate vendors, manage 3rd party consultants;
  • Provide ongoing data-oriented project statistical reports;
  • Experience using Portfolio, Project, and Project Management tools, processes, and methodologies to manage complex project timelines and resources;
  • Two (2) years of demonstrated end-to-end Program or Portfolio Management experience a plus;
  • Possession of Information Technology Infrastructure Library (ITIL) certification or LEAN Certification a plus.



Why Work for the Department of Technology (DT)? The Department of Technology (DT) is the centralized technology services provider in CCSF. We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that includes:

People-Centered Solutions: Working for San Francisco, you can have a powerful, meaningful effect on the community every day. When we solve problems, people are the heart of every solution!

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

  • Job security, pension, and robust retirement options
  • Competitive pay with consistent bi-yearly or yearly increases
  • Generous paid time off, family leave, and more!
  • Diverse work environment in a diverse city
  • Union protections and representation
  • Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!